Step 3 - Gather more details

Modified on: Wed, 4 Nov, 2020 at 1:55 AM

On many occasions, what was reported as a general issue is actually something very particular, such as a specific to a browser or a computer not being online. Best way to find out? Ask for a full print screen of the user's computer. 

Review the screenshot and ask other pertinent questions to dig up more info.

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