When an Administrator or Representative user is created in the Admin Portal, the system sends an activation email.

Users must complete activation before accessing the Portal or using the mobile app.

In some cases (such as SSO users), activation may be handled manually by an Administrator.

Before You Begin

• Look for an email with the subject:
  “PORTAL NAME – Please activate your account.”

• The email is sent from:
  FutureVault noreply@futurevaultinc.com

• If you do not see the email:

  • Check your Spam/Junk folder.

  • Whitelist the sender to ensure future notifications are received.

• For best results:

  • Use Google Chrome

  • Activate from a desktop or laptop

• Password Requirements (Non-SSO Users)

  Your password must:

  • Be at least 8 characters

  • Include one capital letter

  • Include one number

  • Not contain three consecutive numbers or characters (e.g., 111, Aaa, @@@ or 444)

• You need to activate your account before using the mobile app.

Step-by-Step Instructions

Step 1 — Open the Activation Email

• Locate the Temporary Password in the email.
• Copy the temporary password carefully. Do not include extra spaces.
• Click the Get Started button.

Step 2 — Set Your New Password

• Enter the Temporary Password.

• Create a new password that meets the requirements.

• Confirm the new password.

• Accept the Terms of Service.

• Click Submit.

Once completed:

• You will see a confirmation message.

• You will be automatically logged into the Portal.

Step 3 — Bookmark Your Portal URL

After activation:

• Return to the activation email.

• Scroll to the bottom of the email.

• Locate your Portal URL.

• Bookmark this URL in your browser for future access.

This ensures you can easily return to your branded Portal login page.

Special Case — SSO (Single Sign-On) Users 

For users authenticated through SSO:

• An activation email may not be required, but users don't need to manually activate.

• A Portal Administrator can manually activate the account.

To manually activate a user:

1. Go to the User tab in the Admin Portal.

2. Locate the user.

3. Right-click on the user’s name.

4. Select Activate.

Please note:

• Manual activation typically applies to SSO users.

• If a user was created manually and not yet activated, the activation email may still be triggered.

If you are unsure whether the user should activate via email or SSO, contact your Portal Administrator.