How to Activate Account for Administrator and Representative?

Modified on: Fri, 11 Aug, 2023 at 11:06 AM

Attention! You will be required to input the temporary password TWICE during the activation process so please note it down or copy it before beginning the activation process. 

The account activation for the admins and reps is a three-step process. Make sure you go through all the steps to complete onboarding. Once your account is created on the system, you will be sent an activation email invite from Please go through the next steps as listed below:

Step by step guide

Step 1: Click on the 'Activate your Account' button.

  • If you don't see your activation email in your inbox, please check your spam/junk folder.
  • In the new activation email, copy the Temporary Password. (Ensure that they do not copy any extra spaces either before or after the temporary password.) You will require the temporary password in the next two steps so keep it handy.
    Activation email

Step 2: Open the new activation email and copy the temporary password.

Warning! In this step, you will be asked for a Password; make sure that you use the Temporary Password here and do not click on 'Reset the password'.

  • You will be directed to a new page titled "Login" with the subtitle 'Access Your Account Here'.
  • Type in your email and under password, type/paste the temporary password from Step 1 by using the keyboard shortcut (Windows: Ctrl + V / Mac: Cmd + V)
  • Click on Login and you will be redirected to a new page.

Step 3: Set and confirm the new password to 'Finish Activating Your Vault'.

  • Type/paste the temporary password from step 1 once more.
  • Create a new password to access the Vault in the future and retype it in "Confirm Password". 
  • Accept the Terms of Services and then select Submit. 
  • Once you have done this, you will be logged into the Vault automatically.Finish activating your Vault

Attention! Your new password must include 8 characters (minimum), one capital letter, and one number, and please do not use 3 consecutive numbers (i.e. 111 / 444).

Info! For the best user experience, please activate your account on Google Chrome on a Desktop/Computer.

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