How to send an activation email to your clients?

Modified on: Thu, 15 Jul, 2021 at 2:45 PM


With your portal, you can decide if you want to send the activation email when you are creating your clients' vaults or after prepopulating those vaults. If you want to activate the vault after creating the vault here are some instructions about how to do it.


On your Client List 

Step 1: In your "Client  List",  right-click on your client’s name or select multiple clients.

  1. Click on the Status header to use the filter.
  2. Select "Created".
  3. Select all.

Step 2: From the Actions menu click on “Send Activation Email."

Step 3: Confirm this action

  • Click "Send" to confirm that you want to send the activation email to your client.
  • The email will be sent to the email set up when you created the vault and will contain their login email and a  temporary password.


Once you send the activation email the status of the vault will change from "Created" to "Invited". If you noticed an error in the email, you can edit the profile and resend the activation email.

Recommend! If, after 2 days, you noticed that your client hadn’t activated their vault, we recommend you to resend the activation email by following the same steps.
Info! Please keep in mind that every time you click on “Send Activation Email”, a new email is generated and the link in the previous email sent is deactivated.

On your Client Detail page

Step 1: In your "Client  List",  right-click on your client’s name.

Step 2: Select the option “See Details” from the menu.

Step 3: In the details page, click on "Actions" and select "Send Activation Email"

Step 4: Confirm this action

  • Click "Send" to confirm that you want to send the activation email to your client.
  • The email will be sent to the email set up when you created the vault.


Once you send the activation email the status of the vault will change from "Created" to "Invited". If you noticed an error in the email, you can edit the profile and repeat the steps.

Recommend! If, after some time, you noticed that your client hadn’t activated their vault, we recommend you to resend the activation email by following the same steps.
Info! Please keep in mind that every time you click on “Send Activation Email”, a new email is generated and the link in the previous email sent is deactivated.

In what status the vault needs to be to send the activation email?

You can send an activation email when the vault has any of these statuses and in these circumstances:


STATUSDESCRIPTION
CreatedAt any time, following the steps above.
InvitedYou send the activation email, but the user hasn't completed the account activation.
ActiveThe user clicked on the email but didn't set the new password or accepted the terms and conditions. You will notice that in this case the user doesn't have the last login date register, but the status said Active. Learn more about activation errors.
InactiveYou can resend the activation email to a vault that has an “inactive” status, but only if this client did never log in to the system. You can verify this information if the Last Login in your “Client List’ is blank.
On the details page, you will see the "Send Activation Email" option under "Actions".

Recommendations

We always recommend calling or sending an email before sending the activation email by the system; that way, your client will be expecting it. If they don't found it in their inbox, ask them to check their Spam / Junk folder, and whitelist this email to be able to receive future emails like resetting passwords, notifications, etc.

Below is a template that you can use:


Hi [Client Name],

COMPANY NAME has teamed up with FutureVault to create  PLATFORM  NAME  a  Digital  Vault that allows you to deposit,  store and manage your important financial, legal, and personal documents in an encrypted private cloud. [Add here information about what type of documents or interaction your clients will find – example: In this portal, you will find a section related to all your investments (reports, statements, etc.)

There is an email headed to your inbox, and we don’t want you to miss it! Today, you will receive an email from FutureVault noreply@futurevault.com with the subject “Platform name - Please activate your account.” If you do not see this email, you might want to check your “Spam” or “Junk” folders and move it to your Inbox to ensure you don’t miss any future emails.

Once you open the email, follow all the steps:

1. Click only one time to the button. 

2. Copy and paste the credentials from the email, but make sure you do not include any additional spaces after the login email or temporary password.

To log in to this new platform, please go to [YOUR PLATFORM URL]. We recommend you to bookmark this page.

Your account included number [#] Entities and [#] GB of storage. To get you started, we are happy to schedule a meeting to help you navigate your PLATFORM NAME. Please feel free to contact us for any further information.

But wait! There’s more... To make sure you start off on the right foot, check out the Help Center page and Training Videos.

Enjoy your Vault!


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